Teamsters workers at the UCLA Patient Access Organization Call Center (PAO) say their workplace is in crisis. Workers are exhausted, burned out, and feeling helpless as they try to do their jobs. A lack of staffing and training, unequal treatment among staff, and rampant mismanagement is causing delays in patient care. The strain on employees is increasing and patients, justifiably, are more frustrated every day with the hold times and delays.
We need your help to call for change at the PAO! Workers and patients are in crisis!
Mismanagement at the PAO affects all of the thousands of workers and patients of UCLA Health. The PAO is the first point of contact for patients getting care at UCLA Health and should be a priority for staffing, training, and resources. Instead, more and more managers are hired while call agents remain mismanaged, unsupported and understaffed.
Patient care depends on a well-functioning PAO! Support our fellow Teamsters and make your voice heard to UCLA leadership TODAY!
